At FileSurf, we take your privacy seriously. This policy explains how we handle your data when you use our document processing service.
Last updated: October 2024
We do NOT store your uploaded documents.
Your original files (PDFs, DOCX, XLSX, images, etc.) are processed in temporary storage and immediately deleted after extraction is complete. We never retain, archive, or backup your source documents.
The extracted data (CSV or JSON files) that FileSurf generates are stored for 7 days to allow you to retrieve your results. You also have the option to remove your generated data immediately using the delete button provided when you receive your results. After 7 days, these files are permanently deleted from our servers.
We store your email address for account identification and authentication purposes. We do not use passwords. Instead, we use passwordless authentication via one-time login links.
Your email is stored securely and is never shared with third parties.
We store minimal metadata about your processing requests, including:
This metadata helps us provide you with request history and status tracking. It does not contain any content from your documents.
We will only email you for:
That's it. No marketing spam, no newsletters, no promotional emails.
We implement industry-standard security measures to protect your data:
FileSurf uses Groq for AI inference to process and extract data from your documents. Document content is sent to Groq's API for processing.
Zero Data Retention: We have enabled Zero Data Retention (ZDR) on our GroqCloud account. When enabled, input and output data will not be logged under any circumstances, and features that require data storage are disabled. This ensures your document content is processed immediately and never stored on Groq's servers.
For more information about how Groq handles your data, please visit their data handling documentation.
You have the right to:
We may update this privacy policy from time to time. If we make significant changes, we will notify you via email. Continued use of FileSurf after changes indicates acceptance of the updated policy.
If you have questions about this privacy policy or how we handle your data, please contact us at [email protected].